Refund policy

Refund Policy – LumiAura

We want you to have a good shopping experience. If you need help with a return, please read the following terms: Returns: • We accept returns within 30 days of delivery • Items must be unused, in original packaging, and undamaged • Customer pays for return shipping Non-returnable items: • Used skincare LED devices • Items damaged by misuse • Discounted or promotional items Refunds: After receiving and inspecting your return, we will notify you through the contact method you provided. Approved refunds will be issued to your original payment method. Damaged or Incorrect Items: If your item arrives damaged, please send us a message through our Contact Form with photos within 48 hours. To request a return, please use our Contact Form on the website.